ERS / FIELD RECORD
Straight answers
NO PLUMBING THEATRE.
JUST USEFUL ANSWERS.
What to send, what to switch off, what the job may involve and when it is time to call ERS.
Frequently asked
The practical questions, answered.
For a property-specific answer, send a photograph and your suburb.
01Where does ERS Plumbers operate?
ERS is based in Glen Anil and serves Durban North, Umgeni Park, Red Hill, Umhlanga, La Lucia, Glenashley, Sunningdale, Mount Edgecombe, Sibaya, Umdloti, Westbrook, Prestondale, Somerset Park, Morningside Durban, Ballito and nearby areas.
02How long has ERS been in business?
ERS Plumbers CC was established in 1964 and is now a third-generation family plumbing business.
03Is ERS Plumbers PIRB registered?
Yes. ERS Plumbers is registered with the Plumbing Industry Registration Board. Clients can verify registration through the official PIRB plumber search.
04Can I send photos before booking?
Yes. Send photographs or a short video on WhatsApp, together with your suburb and a brief description. It helps ERS triage the job and arrive better prepared.
05Do you handle urgent plumbing?
Yes. Burst pipes, serious leaks, blocked sewers and failed geysers are common urgent jobs. Call directly or WhatsApp for the fastest practical next step during working hours.
06Should I isolate the water?
For an active leak, isolate the affected fixture or the main supply only if you can do so safely and know which valve to use. Do not take electrical risks around wet areas.
07Do you quote before starting?
ERS assesses the job, explains the scope in plain language and confirms the price before work starts, except where an emergency first requires safe isolation or investigation.
08Do you do full renovations?
Yes. ERS handles plumbing-led bathroom, kitchen and outdoor-area renovations with the pipework, waterproofing and finishing coordinated together.
09Do you install JoJo tanks and pumps?
Yes. ERS can plan and install practical tank, pump, valve and household connection layouts, or replace components in an existing system.